FAQ

Last Updated: July 10, 2025

Welcome to Trainingspeed’s Help Center! Here you’ll find quick answers to our most commonly asked questions about orders, returns, shipping, and more. If you need additional support, we’re just a message away.

🛍️ Shopping Information

How do I find a product?
Use the search bar at the top of any page, or browse categories via the main menu.

Can I save items to a wishlist?
Yes! Click “Add to Wishlist” on any product page. You can access your saved items under My Account › Wishlist.

How do I know if something is in stock?
Our site displays real-time product availability:

In stock: You’ll see the “Add to Cart” button.
Out of stock: You can sign up for an email alert when it becomes available.

Can I check out as a guest?
Absolutely. Guest checkout is quick and easy—just enter your shipping and payment info. Want to track orders and save addresses? Create a free account.

💳 Payment Information

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.

Is my payment information secure?
Yes! Our site uses 256-bit SSL encryption and is PCI-DSS compliant, keeping your payment data safe and private.

Can I use a coupon code?
Yes. Enter your code in the “Coupon / Gift Card” field at checkout, then click Apply.

What happens if my payment fails?
You’ll see an on-screen error and receive an email. Double-check your card details or try another method. Still stuck? Contact us for help!

🔁 Order, Returns & Exchanges

What is your return policy?
We accept returns within 180 days of delivery for non-sale items in new, unworn condition with tags still attached. See our full Return Policy.

How do I return an item?

Submit a request via our Contact Us page or email [email protected]
We’ll provide a return address and instructions
Pack the item with your order confirmation email and ship it back
Once we receive it, your refund or replacement will be processed

Who pays for return shipping?
✅ Return cost: $0.00

Can I exchange an item?
Yes—free exchanges are available for size or color (limit: one exchange per item). Contact us with your order number and the replacement details. We’ll ship the new item once the original is on its way back.

🚚 Shipping & Delivery

When will my order ship?
Orders are processed Monday to Friday, between 9:00 AM and 6:30 PM (EST).
📦 Cut-off time: 5:00 PM EST (GMT-05:00, New York) — Orders placed after this are processed the next business day.

How long does shipping take?
Here’s what to expect:

Delivery Option	Handling Time	Transit Time	Cost
Standard	2–5 business days	5–15 business days	$4.99
Fast	1–3 business days	5–10 business days	$24.99

Where do you ship?
We currently only ship within the continental United States.
We do not ship to:

Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
APO/FPO addresses
International destinations

How do I track my order?
We’ll email you a tracking link once your item ships. If you don’t see it, check your spam folder. Please allow 3–7 business days for carriers to update tracking.

🧾 Cancellations & Order Changes

Can I cancel or change my order?
Yes—but you must contact us within 24 hours of placing your order. After that, it goes into production and cannot be changed or canceled. Email: [email protected]

My order had an incorrect address—what happens?
Unfortunately, we’re not responsible for deliveries sent to incorrectly entered addresses. If the item is returned, a re-shipping fee may apply.

💬 Still Need Help?

Our friendly support team is here for you:

Address: 1800 Vine St Apt G, Alhambra, CA 91801, United States Of America
Email: [email protected]
Phone: +1 (608) 408-1980
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).