Shipping Policy

Last Updated: July 10, 2025

Welcome to Trainingspeed! We want your order to get to you as quickly and smoothly as possible. Below, you’ll find all the details you need about our shipping process, carriers, cut-off times, and what to expect.

Shipping Carriers We Use

We trust reliable carriers to deliver your order safely:

USPS
DHL
EMS
Local Postal Services

Order Processing & Cut-Off Time

Processing begins only after payment is approved.
We handle orders Monday–Friday, 9:00 AM to 6:30 PM Eastern Standard Time (EST, UTC–05:00).
Cut-Off Time: Orders placed after 5:00 PM EST (GMT-05:00, New York) are processed the next business day.
Orders placed on weekends or U.S. postal holidays will start processing the next available business day.

U.S. Postal Holidays We Observe:

New Year’s Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

How Long Does Shipping Take?

Shipping = Handling Time + Transit Time

Shipping Method	Handling Time	Transit Time	Shipping Fee	Fulfilled
Standard Delivery	2–5 business days	5–15 business days	$4.99	Monday–Friday
Fast Delivery	1–3 business days	5–10 business days	$24.99	Monday–Friday

Tracking Your Order

You’ll receive two emails: one confirming your order, and another with tracking details.
Please allow 3–7 days for your tracking link to become active. If it hasn’t updated, your package likely hasn’t been scanned yet.
Still no updates after the estimated delivery window? Contact us and we’ll help.

📧 Need help? Email us at [email protected]

Custom & Personalized Orders

Some orders need extra love!
If your item is customized, please allow additional design time—this varies depending on complexity. We’ll keep you in the loop.

Where We Ship (And Where We Don’t)

We currently ship only within the continental United States.
We do NOT ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO addresses
International destinations

Incorrect Address? Please Double-Check!

Mistakes happen, but here’s what you should know:

Incorrect or missing info can delay your shipment—we may contact you to fix it.
We can’t refund or replace orders shipped to the wrong address.
Returned packages are not restocked and may be discarded.
A re-shipping fee will apply if you’d like us to try again.

Once your package leaves our warehouse, we cannot redirect it.